Design & product
1. Can I upload my own design?
Yes. Upload your design in our design tool and adjust it to your chosen size. You can preview your mouse pad before ordering.
2. What if my design quality is too low?
Every order is inspected. If the quality isn't good enough for a flawless final result, we'll contact you before production begins.
3. Are the mouse pads water-repellent?
Yes. They can withstand light spills. A quick wipe with a cloth is sufficient.
4. How do I care for my mouse pad?
Clean with a slightly damp cloth. We do not recommend washing the mouse pad in the washing machine. See the full guide here .
Orders & service
1. How long does it take to make and ship my mouse pad?
Your mouse pad usually arrives within 2 to 5 business days. Each one is carefully made with your design. Once your order is ready, you’ll receive a tracking link.
2. Will I receive a tracking link?
Yes. Once your order ships, you’ll automatically receive an email with a tracking link.
3. Will there be any additional costs with my order?
No. The price you see in the webshop is the price you pay. No hidden costs or import duties.
4. Can I return my order?
You can return standard products within 14 days. Personalized and custom-made products cannot be returned unless there is a manufacturing defect or damage.
5. What if my product is damaged or delivered incorrectly?
Contact us and include a photo. We'll always look for a suitable solution.
6. Do you offer corporate or bulk orders?
Yes. For companies, teams, and events, we offer customized solutions, larger quantities, and volume discounts.
7. Can you help with design or branding for companies?
Absolutely. We'll brainstorm with you or take care of the complete design, tailored to your brand or corporate identity.