Terms of service
These Terms and Conditions apply to every offer made by Levely and to every distance contract concluded between Levely and a consumer through levely.nl or any related online services. By placing an order or otherwise entering into a contract, you agree to these Terms and Conditions.
We recommend that you read these terms carefully before placing an order.
Contents
- Definitions
- Identity of the trader
- Applicability
- The offer
- The contract
- Right of withdrawal
- Consequences of withdrawal and costs
- Exclusion of the right of withdrawal
- Prices and payment
- Delivery and fulfilment
- Conformity and warranty
- Accounts and use of the website
- Intellectual property
- Complaints procedure
- Disputes and applicable law
- Privacy
- Changes to these Terms and Conditions
- Additional or differing provisions
Article 1: Definitions
In these Terms and Conditions:
- Cooling-off period: the period during which the consumer can exercise the right of withdrawal.
- Consumer: a natural person who does not act in the course of a trade or business and enters into a distance contract with Levely.
- Day: a calendar day.
- Continuing transaction: a distance contract for a series of products and/or services for which the obligation to deliver and/or purchase is spread over time.
- Durable medium: any means that enables the consumer or Levely to store information in a way that allows future consultation and unchanged reproduction of the stored information.
- Right of withdrawal: the consumer's option to withdraw from the distance contract during the cooling-off period.
- Model withdrawal form: the form provided by Levely that a consumer can use to exercise the right of withdrawal.
- Trader: Levely, which offers products and/or services to consumers at a distance.
- Distance contract: a contract between Levely and the consumer concluded as part of an organised distance-selling system, using exclusively one or more means of distance communication up to and including the conclusion of the contract.
- Means of distance communication: a means that can be used to conclude a contract without the consumer and Levely being in the same place at the same time.
- Terms and Conditions: these Terms and Conditions of Levely.
Article 2: Identity of the trader
Levely
By appointment only: Hankweg 59, 2641 WV Pijnacker, Netherlands
Email: info@levely.nl
Phone: +31 6 16917097
Chamber of Commerce number: 77283961
VAT number: NL003173865B42
IBAN: NL27 KNAB 0257 6826 35
Article 3: Applicability
1. These Terms and Conditions apply to every offer made by Levely and to every distance contract concluded between Levely and the consumer.
2. Before a distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer in a way that allows the consumer to store it easily on a durable medium.
3. If specific product or service terms apply in addition to these Terms and Conditions, the consumer may rely on the provision most favourable to them if the provisions conflict.
4. If a provision of these Terms and Conditions is wholly or partly void or is annulled, the remaining provisions remain fully applicable. The provision concerned will then be replaced by agreement with a provision that reflects the purpose and intent of the original provision as closely as possible.
Article 4: The offer
1. All offers made by Levely are non-binding unless expressly stated otherwise.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to assess the offer properly. Obvious mistakes or errors in the offer do not bind Levely.
3. Illustrations, product photos and mock-ups are for illustration purposes. Colours and proportions may differ from the actual products due to screen settings and the equipment and techniques used.
4. The offer will in any case clearly state:
- the total price including taxes;
- any additional costs, such as shipping costs;
- how the contract is concluded;
- whether the right of withdrawal applies and, if so, under what conditions;
- the method of payment, delivery and fulfilment;
- the validity period of any offers.
Article 5: The contract
1. The contract is concluded when the consumer accepts Levely's offer and meets the conditions attached to it.
2. If the consumer accepts the offer electronically, Levely will promptly confirm receipt of that acceptance electronically. Until Levely has confirmed receipt of the acceptance, the consumer may terminate the contract.
3. Levely takes appropriate technical and organisational measures to secure the electronic transfer of data and provides a secure online environment.
4. Levely may refuse an order or request, or attach special conditions to its fulfilment, if there are reasonable grounds to do so, for example if misuse or failure to meet obligations is suspected.
Article 6: Right of withdrawal
For the delivery of products
1. The consumer may withdraw from a contract for the purchase of standard products within a cooling-off period of 14 days without giving a reason.
2. The cooling-off period begins on the day after the consumer, or a third party designated in advance by the consumer who is not the carrier, receives the product.
3. During the cooling-off period, the consumer will handle the product and packaging with care. The consumer may unpack or use the product only to the extent necessary to establish its nature, characteristics and functioning, as would be permitted in a physical shop.
4. If the consumer wishes to exercise the right of withdrawal, they must notify Levely unambiguously within the cooling-off period, for example by email or by using the model withdrawal form.
Article 7: Consequences of withdrawal and costs
1. As soon as possible, but no later than 14 days from the day after the notification referred to in Article 6, the consumer will return the product to Levely or hand it over to Levely or an authorised representative. This is not necessary if Levely has offered to collect the product itself.
2. The consumer will return the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by Levely.
3. The consumer bears the direct cost of returning the product unless the website or offer expressly states otherwise.
4. Levely will reimburse all payments received from the consumer for the returned product, including any outbound delivery costs, without delay and in any event within 14 days after the day on which the consumer notified Levely of the withdrawal. Levely may withhold reimbursement until it has received the product or the consumer has provided proof of having returned it, whichever occurs first.
5. Levely will use the same payment method that the consumer used for the refund unless the consumer agrees to another method. No fee will be charged for the refund.
6. The consumer is liable for any reduction in the value of the product resulting from use beyond what is permitted under Article 6(3).
Article 8: Exclusion of the right of withdrawal
1. Levely may exclude the right of withdrawal for products made to the consumer's specifications. This includes personalised or custom-made products, such as mouse pads with the consumer's own design or products of a clearly personal nature.
2. The right of withdrawal can be excluded only if this has been clearly stated to the consumer in the offer or, at the latest, when the contract is concluded.
3. The right of withdrawal may also be excluded in cases permitted by law, for example for sealed products that are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery.
Article 9: Prices and payment
1. Prices stated in offers for products or services include VAT and other government levies unless expressly stated otherwise.
2. Any shipping and/or additional costs will be clearly stated before the contract is concluded.
3. Levely reserves the right to change prices. Existing orders remain subject to the price stated at the time of ordering.
4. Payment is made using the payment methods offered on the website and within the time limits stated there.
5. The consumer must promptly notify Levely of any inaccuracies in payment details provided or stated.
6. In the event of late payment, Levely may charge legally permitted judicial and extrajudicial costs after sending the consumer at least one reminder.
Article 10: Delivery and fulfilment
1. Levely will exercise the greatest possible care when receiving and fulfilling product orders.
2. The place of delivery is the address provided to Levely by the consumer.
3. Levely aims to deliver orders within the delivery times stated on the website. Stated delivery times are indicative and do not entitle the consumer to compensation if they are exceeded.
4. If delivery is delayed, or an order cannot be fulfilled or can be fulfilled only in part, the consumer will be informed as soon as possible. In that case, the consumer has the right to terminate the contract without charge for the part that has not yet been delivered.
5. Levely bears the risk of damage to or loss of products until delivery to the consumer or a third party designated by the consumer, unless expressly agreed otherwise.
Article 11: Conformity and warranty
1. Levely warrants that products comply with the contract, the specifications stated in the offer, reasonable requirements of soundness and usability, and the legal provisions in force on the date the contract is concluded.
2. If a product does not conform to the contract, the consumer must notify Levely in writing or by email within a reasonable time after discovering this, preferably with a clear description and, where possible, photos of the defect.
3. If a product is defective, Levely will repair it, replace it or refund the purchase price within a reasonable time, at Levely's discretion, insofar as required by law and appropriate to the nature of the product and defect.
4. Any additional warranties offered by a manufacturer or importer do not affect the statutory rights and claims that the consumer may assert against Levely.
Article 12: Accounts and use of the website
1. The consumer may create an account on the website if they wish. The consumer is responsible for keeping their login details confidential and for all activity through their account.
2. An account may not be transferred or made available for use by third parties without Levely's prior consent.
3. The website and related services may be used only for lawful purposes and in a way that does not infringe the rights of Levely or third parties.
4. In particular, it is not permitted to:
- use the website in a way that disrupts or may disrupt its operation;
- upload or distribute malware, viruses or other harmful code;
- attempt to gain unauthorised access to parts of the website, systems or accounts;
- use the website for spam, phishing or other misleading communications.
5. Levely reserves the right to block or delete accounts in the event of misuse or a breach of these Terms and Conditions.
Article 13: Intellectual property
1. All intellectual property rights in the website, its design, texts, images, logos, product names, photographs, designs, mock-ups and other content belong to Levely or its licensors.
2. Without Levely's express written permission, materials from the website may not be copied, reproduced, published, resold, exploited or otherwise used beyond what is necessary for normal use of the website and placing an order.
3. Custom designs supplied by the consumer, for example for personalised mouse pads, remain the consumer's property insofar as intellectual property rights apply to them. The consumer grants Levely a non-exclusive licence to use these designs to produce and deliver the relevant order and for any necessary administrative purposes.
4. The consumer warrants that the material they supply does not infringe the rights of third parties, including copyright, trademark or portrait rights. The consumer indemnifies Levely against third-party claims relating to material supplied by the consumer.
Article 14: Complaints procedure
1. Levely has a sufficiently publicised complaints procedure and handles complaints in accordance with it.
2. Complaints about the performance of the contract must be submitted to Levely within a reasonable time after the consumer has discovered the defects, with a full and clear description, using the contact details in Article 2.
3. Complaints submitted to Levely will be answered within 14 days of receipt. If a complaint is expected to take longer to process, Levely will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
4. If a complaint cannot be resolved by mutual agreement, the consumer may bring the dispute before the competent court referred to in Article 15. The consumer may also consult the European Commission's Consumer Redress portal for information about alternative dispute resolution.
Article 15: Disputes and applicable law
1. All legal relationships between Levely and the consumer are governed exclusively by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
2. Disputes between the consumer and Levely that cannot be resolved by mutual agreement will be submitted to the competent court in the district where Levely is established, unless mandatory law requires a different competent court.
Article 16: Privacy
1. Levely handles consumers' personal data with care and processes it in accordance with applicable privacy law.
2. The Privacy Policy published on the website explains what data Levely collects, for what purposes it is used and what rights the consumer has regarding their personal data.
3. By placing an order or using the website, the consumer acknowledges having read the Privacy Policy.
Article 17: Changes to these Terms and Conditions
1. Levely reserves the right to change or supplement these Terms and Conditions.
2. Amended terms take effect on the announced effective date. Existing contracts remain subject to the terms that were in force when the contract was concluded.
3. The most recent version of these Terms and Conditions is always available on Levely's website.
Article 18: Additional or differing provisions
1. Provisions that supplement or differ from these Terms and Conditions are valid only if agreed in writing or electronically between Levely and the consumer.
2. These additional or differing provisions may not disadvantage the consumer.
Last amended: 19-11-2025
If you have questions about these Terms and Conditions, contact us at info@levely.nl.