Shipping policy

Shipping costs

Netherlands
Free shipping with Track & Trace

Belgium
€4.95 shipping
Free shipping on orders of €50 or more

Other countries
Shipping costs for your location are calculated automatically and shown at checkout.

When will my order be shipped?

We produce all our mouse pads ourselves in the Netherlands. Average production time is 1 to 3 business days. After production, we ship with PostNL.

Average delivery time after dispatch:

  • Netherlands: 1 to 2 business days
  • Belgium: 1 to 2 business days
  • Other countries: depends on the destination (shown at checkout)

Total delivery time is usually 2 to 5 business days. Delivery may take a little longer during busy periods, such as holidays.

Where will my order be shipped from?

All mouse pads are produced by Levely and shipped from our workshop in the Netherlands.

Import duties and customs charges

There are no import duties within the EU. For countries outside the EU, customs charges or taxes may apply. These charges are determined by the local customs authority and are the customer's responsibility.

Where is my order?

If your order is later than expected, please check the following first:

  • Check the Track & Trace link in your shipping confirmation.
  • Check that the delivery address in your order confirmation is correct.
  • Ask your neighbours whether the parcel was delivered to them.
  • Check whether your parcel is at a collection point.

If you still cannot find your parcel, contact us at info@levely.nl and include your order number. We will be happy to help.

Incorrect delivery address

If the address provided is incorrect and the order has already been shipped, we can no longer change it. If the parcel is returned to us, we can ship it again. The customer is responsible for the new shipping costs.

Track your order

Once your order has shipped, you will automatically receive an email with a Track & Trace link so you can follow your parcel.

Wrong or damaged product received

If you receive the wrong product or a damaged product, email info@levely.nl within 7 days of receiving it. Please include:

  • your order number
  • clear photos of the damage or issue

We will find a suitable solution as quickly as possible.

How are Levely products made?

We produce all our mouse pads ourselves in the Netherlands. This lets us monitor quality, ensure a neat finish and deliver quickly.

Contact

Have a question about shipping or your order? Contact us at info@levely.nl or through the contact form on our website.