Refund policy
Returns at Levely
At Levely, we stand for quality. If you are not satisfied with your order, you can return it in many cases. Below you can read how this works and which conditions apply.
Right of withdrawal (14 days)
For standard products, the statutory right of withdrawal applies for 14 days after you receive your order.
- Within this period, you can cancel and return your order without giving a reason.
- You will receive a refund of the full purchase price, including any standard outbound shipping costs.
- You are responsible for the return shipping costs unless we made a mistake.
Exceptions: personalised and custom-made products
Many of our products are made especially for you. In principle, the right of withdrawal does not apply to these custom-made and personalised products.
- Products that you designed yourself or that are made specially to order cannot be returned.
- Exception: if there is a production defect, damage or an incorrect delivery, we will find a suitable solution.
Damaged, defective or incorrect product received
If your order is damaged or defective, or you received the wrong product, contact us within 7 days of receipt at info@levely.nl.
- Include your order number.
- Attach clear photos of the product and packaging.
- Briefly describe the issue.
We will assess the situation and, where applicable, provide a repair, replacement or refund at no cost.
Return conditions
To accept a return, the product must:
- Be in its original condition.
- Be unused and undamaged.
- Preferably be returned in its original packaging.
- Be complete, with no missing parts.
How do you start a return?
Email info@levely.nl with:
- Your name.
- Your order number.
- Which product or products you want to return.
- The reason for the return, if you wish to provide one.
We will email you to let you know whether your product is eligible for return and which return address to use, along with further instructions.
Ship your parcel with Track & Trace. You are responsible for the cost unless we have agreed otherwise.
Once we have received and checked your return, we will send you a confirmation.
Refunds
After approving your return, we will refund the purchase amount to your original payment method within 5 business days.
Depending on your bank or payment provider, it may take a few more days for the refund to appear in your account.
Statutory cooling-off period in the EU
If your order is delivered within the European Union and the product is not personalised, you have the right to cancel your order within 14 days of receipt without giving a reason.
The same conditions above apply: the product must be in its original condition, unused and undamaged, and preferably returned in its original packaging with proof of purchase, such as your order confirmation.
Contact
If you have questions about cancellations or returns, contact us:
Levely
Email: info@levely.nl
Contact form: Contact page